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My WiFi-enabled device is not connecting to WiFi Your Way, what do I do?

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My WiFi-enabled device is not connecting to WiFi Your Way, what do I do?

WiFi Devices

  1. Make sure the WiFi on your device is on and that you can see your WiFi Your Way Home network name on your device. Your WiFi Your Way network name and password can be found in the WiFi Your Way Home App settings.

  2. If you do not see your WIFi network name in the list of available networks, verify the status of your WiFi pods in your WiFi Your Way Home App Settings.

  3. If you are still unable to connect, try:

  • Turning the WiFi on your device off and then back on to force the device to scan for available networks.

  • Restarting your device. Some devices like thermostats and doorbells may not connect to the new network without a reboot.

  • Checking with your device manufacturer for any special requirements. For example, some devices will not connect to a network if the SSID and/or password have special characters.

  • Resetting network settings or forgetting the old network on your device. If your old WiFi is still broadcasting, your device may be switching between networks.

  • Check if other devices can connect to the WiFi network.

Ethernet Connected Devices

  1. If your wired device is not connecting to the network, try unplugging and replugging your pod while the device is still connected by Ethernet.

  2. Try another Ethernet cable. Ethernet cables will often fail, causing poor or unstable connections.

Need more help?

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