Does setting up a payment arrangement protect my account from going to collections or having my service interrupted?

Yes, setting up a payment arrangement will protect your account. When you set up a payment arrangement, you're letting us know that you’re aware the payment is late and that you’re taking steps to resolve it. This will keep your account from any collection activity and from having your service interrupted. Don’t forget, you’ll need to make your payment on the payment agreement date to keep past due activity from starting on your account.